“Hello ?, I have a problem”: Impact evaluation of the Ministry of Women and Vulnerable Populations Line 100
| Areas | : | Ethnicity, gender and citizenship |
|---|---|---|
| Researcher/s in charge | : | Wilson Hernández |
| Other researchers | : | Jennie Dador, Monica Cassaretto |
| Execution time | : | March 2109 |
Presentation
The objective is to experimentally evaluate the introduction of two improvements aimed at addressing two central weaknesses of Line 100: (1) a new call handling protocol and (2) a work stress treatment program for operators (burnout and traumatic stress) secondary).
